Cancellation Policy

  • It is strongly advised that you fully understand and agree to the cancellation policy before booking your flights. By using services of you automatically agree to the cancellation policy of your reservation.
  • A cancellation request must be notified via phone only. Phone cancellations are only considered accepted and confirmed after your receive an acknowledgement in writing confirming that your cancellation request has been accepted and processed.
  • We do not accept cancellation request over the email or chat unless you have received an acknowledgment from us in writing, confirming that your cancellation request has been accepted and processed.
  • The cancellation request is accepted only after we send you an email confirming that the cancellation request has been accepted and processed.
  • Partially flown – Half Flown journeys are completely Non – refundable.
  • Tickets are non-transferrable .Under all circumstances.
  • On a fully unused nonrefundable ticket, the passenger might be eligible for small amount of refund from taxes, depending on the cancellation policy of the flight reservation. Please note that all taxes are refundable. In some cases, the airlines may charge a processing fee to process your refund, and in which case your due amount exceeds the refund value.
  • Most discounted tickets are non-refundable In some cases , the airlines charge a cancellation fee according to the cancellation policy of your reservation and may usually vary between ( but not limited to ) £0-400 GBP or as advised on your E ticket.
  • Refunds: It can take up to 60 to 90 daysfor you to receive refund, from the day we send you the confirmation receipt of your cancellation request.
  • Cancellation on same day of booking the reservation: You can simply cancel the booking by completing the cancellation process before 23:59 hrs. On the same calendar date as you booked. Completion of the process would mean that you have received an acknowledgement confirming that your cancellation request has been processed. There are no charges to cancel on the same day except a £15 service fee that is non - refundable.
  • Cancellation in case of no show: All tickets are non-refundable in case of No-Show unless otherwise specified in your tickets or if the airlines permit a change or cancellation.
  • Cancellation after same day of booking: If the calendar date has passed (on which the flight was booked), the cancellation request can be accepted as long as the cancellation policy of your reservations allows you to cancel your flights, permitted only up to 24 hours from the time of your date departure.
  • Cancellation on the day of travel: Most airlines do not permit same day cancellations on discounted tickets, in some case airlines may permit cancellation, however the discretion lies solely with the airlines.
Disclaimer is an online, self reliant travel website/agency. We do not represent any airlines, nor do we own or manage any kind of travel services. We do not declare that we are associated with them directly. We deal with suppliers or aggregators sometimes referred as consolidators to make any travel reservations. These consolidators may or may not have direct contracts with airlines or other travel services mentioned above. The branding is authentic and it used for expressive purposes only and does not signify any sort of partnerships or direct affiliation with any airlines.

By using our services and by accessing our website, You automatically agree that you have read and accept the terms mentioned on the website and you agree we do not hold any liability for any direct or indirect loss, however arising, from the use of any information, products, offers , materials and links to other sites found on this website.

Call us for any further enquiries at 0800-069-8596 or 0207 442 5844 (English) or email us at

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